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General

• What problem does the Vertelknuffel solve?
  Sharing feelings and emotions directly with adults is often difficult, which can delay the right help. That’s where Vertelknuffel SAMbuddy comes in. The soft Vertelknuffel connects, builds trust, and provides a listening ear. Let the user share their story, listen back via the app, and then discuss it together.
  In addition to telling, we see that the Storytelling Cuddle is also often used to listen to music and stories from loved ones. This provides distraction and a moment for yourself.
• Why does the Vertelknuffel have this shape?
  The first Vertelknuffel, which we created together with the social workplace Atelier Unik, was a whale. Its large, rounded head was big enough for nine buttons. We developed the whale further into its current form, which appeals to users’ imagination, is easy to hold, and comforting to hug. Research shows that children find the orange color warm and attractive.
• Who is the Vertelknuffel intended for?
  The primary target group is children aged 3-11 or people with a similar cognitive and functional level. To use the Vertelknuffel optimally, the user should be able to speak, press a button, and understand the concept of recording and playback.
• Does the Vertelknuffel talk back?
  No, Vertelknuffel SAMbuddy does not “understand” you, which makes it usable in any language. The app is available in Dutch and English. Talking back needs internet connection and connected AI-models. Privacy should be questionable then.
• In what situations can I use the Vertelknuffel?
  There are many situations where the Vertelknuffel can be helpful. Some applications include: Building self-confidence, Grief processing, Strengthening parent-child relationships, A companion during long-term illness, Anxiety regulation, Trauma processing, Journaling, Language and speech support

Learn more about Vertelknuffel SAMbuddy >

Subscribtion

• How much does the Vertelknuffel cost?
  The Home subscription costs €29.95 per month, and the Care subscription costs €54.50 per month. Once the Vertelknuffel has served its purpose, you return it to us, and your subscription automatically ends.
• Can I buy the Vertelknuffel separately?
  No. We aim to prevent waste and overproduction for future generations. The Vertelknuffel retains its value through our subscription model—use it as long as needed, then return it so we can find it a new home. Our subscription model also enables us to provide targeted support.
• Can I donate a Vertelknuffel to a child?
  Yes, you can donate a Vertelknuffel to a child in need. You can select a child yourself, or we can find one through our network of healthcare professionals, schools, and care institutions.
• What are your company details? 
  Vertelknuffel BV
  Ruys de Beerenbrouckstraat 14
  3601 CB Maarssen
  The Netherlands
  
  Chamber of Commerce (KvK): 90517423
  VAT (BTW): NL865344516B01
  IBAN: NL85ABNA0122801903
  
  Return address:
  Van de Reijtstraat
  4814 NE BREDA

Order or donate a Vertelknuffel >

Usage

• How does the Vertelknuffel work?
  The user shares their story, listens back via the app, and discusses it further together. Only those with access to the app on the Vertelknuffel can listen to the recordings or add questions, stories, or songs.
• Where can I find the app for the Vertelknuffel?
  The app is pre-installed on the Vertelknuffel itself. You don’t need to search for it in an app store.
• Can I wash the Vertelknuffel?
  Yes, both the outer cover and filling can be washed at up to 90°C. The cover is also dryer-safe. Always remove the heart from the stuffed animal via the zipper in the belly before washing!
• How do I charge the Vertelknuffel?
  Inside the zipper in the belly, you’ll find a USB-C port where you can connect a USB charger (>2A). Charging takes about 5 hours. A lower-powered charger will take longer.
• How do I update the Vertelknuffel to the latest version?
  Download the latest update here, connect to the Vertelknuffel via the app, and upload the .ota file under the QUESTIONS tab. The update takes about 3 minutes, during which the LED lights on the Vertelknuffel will flash rapidly.
• The app doesn’t open. What should I do?
  First, check your WiFi settings to ensure you are connected to the Vertelknuffel’s WiFi network. For security and battery conservation, the Vertelknuffel goes into sleep mode after 4 minutes, requiring reconnection.
• How long can the Vertelknuffel record?
  The Vertelknuffel has 32GB of storage, allowing for approximately 3 hours of recordings.
• How long does the battery last?
  - Active use (continuous recording and playback): about 8 hours
  - Sleep mode: about 10 days
• I can’t see the Vertelknuffel’s Bluetooth. Why?
  Bluetooth is disabled by default for privacy and battery conservation. You can enable it via the CONTROL tab in the app.

View the manual >

Privacy

• How is my privacy protected?
  The Vertelknuffel is not connected to the internet.
  All recorded stories are stored only on the Vertelknuffel.
  - Only those with access to the app can listen to the recordings.
  - Factory reset erases all recordings and settings.
• Is the Vertelknuffel connected to the internet?
  No. The only thing that updates is the date and time when you connect to the Vertelknuffel.
• Where are the recorded stories stored?
  Recordings are stored in the internal memory of the Vertelknuffel. You can listen to, download, and delete them via the app.

Shipping & Returns

• What should I do if there is a problem with the Vertelknuffel or if I no longer need it?
  Once the Vertelknuffel has served its purpose, return it to us, and your subscription will automatically end. If something isn’t working as expected, please contact us first so we can assist you.
• What variations of the Vertelknuffel are available?
  We offer a soft version and a weighted version. The outer cover is always orange, made of soft, allergy-free fleece fabric.
  
  Return address:
  Van de Reijtstraat
  4814 NE BREDA

Read more about our shipping & return policy >